Configuring Custom Domains for Docebo

Evgeniya Ioffe - May 30th 2024 - 5 minutes read

Introducing a custom domain to your Docebo LMS not only elevates your brand's identity but also enhances user experience—a crucial advantage in today's digital learning environments. This article will guide you through the nuts and bolts of configuring your own custom domain within Docebo, from the essential technical setup, including DNS management and SSL certification, to integrating seamlessly with third-party services. Whether you're looking to streamline user access or enrich data security, our comprehensive tips and troubleshooting strategies will ensure a smooth, effective transition. Let's dive into making your learning management system distinctly yours, while also maximizing operational efficiency and maintaining high-level security protocols.

Understanding Custom Domains in the Docebo LMS Context

Custom domains in the context of Docebor LMS enable organizations to replace the default Docebo URLs with domain names that reflect the organization's branding. This strategic move not only strengthens brand identity but also fosters a sense of belonging and trust among users. When employees or clients access a learning platform that bears a familiar URL, consistent with the organization's main website, it reinforces professional cohesion and enhances the user experience.

Understanding the DNS (Domain Name System) is critical when discussing custom domains. DNS acts like a phone book of the internet, translating human-friendly domain names into machine-understandable IP addresses. When a custom domain is used, DNS settings are configured to point to the LMS, often through CNAME (Canonical Name) records or A Records. A CNAME record maps a domain or subdomain to another domain name, while an A Record points a domain or subdomain to an IP address directly. These records are adjusted to ensure that the custom domain correctly redirects to the Docebo LMS environment.

Opting for a custom domain involves considering the impact on user navigation and access. With a simplified URL that aligns with the organization's primary web presence, users are more likely to remember how to access the platform and perceive the training as an integral part of their work ecosystem rather than an external site. This ease of access significantly improves engagement levels and the overall effectiveness of the learning programs offered through the LMS.

Technical Setup for Custom Domains in Docebo

Configuring custom domains in Docebo requires that the domain you intend to use is verified to establish ownership. This process generally involves adding a TXT record provided by Docebo to your domain’s DNS settings. This proof of domain ownership is crucial as it prevents unauthorized use of the domain and ensures that the domain can only be associated with the rightful owner's Docebo environment.

Once domain ownership is verified, updating DNS records is necessary. Specifically, you will need to point your custom domain to Docebo's servers by updating your CNAME or A records in your DNS manager. This step is essential in redirecting traffic from your custom domain to your Docebo instance. It's critical to ensure these records are set correctly to avoid any disruptions in service.

Lastly, securing your custom domain with an SSL certificate is mandatory to ensure that all data transmitted to and from your Docebo site is encrypted. For SSL installation, you typically generate a CSR (Certificate Signing Request) and submit this to a certificate authority to obtain your certificate. Once obtained, the certificate needs to be properly installed in the Docebo platform. Docebo might provide tools or assistance during this phase to streamline the process and reduce errors.

Integrating Custom Domains with Third-party Services

When configuring custom domains in Docebo to integrate with third-party services, careful attention must be paid to ensure seamless functionality across various platforms. Integrating with email servers, for example, typically involves setting up SPF and DKIM records to authenticate outgoing emails, thus preventing them from being marked as spam. This is particularly crucial for learning platforms like Docebu, where email communication plays a vital role in notifications and learner engagement.

In addition to email integrations, linking analytics tools such as Google Analytics or custom tracking solutions requires the proper configuration of tracking codes. These codes must be injected correctly into the Docebo platform to ensure that data concerning user interactions and engagements is accurately captured. This data is invaluable for understanding the effectiveness of learning modules and enhancing users' learning experiences.

Furthermore, integrating with broader learning technology ecosystems, such as third-party content providers or external training tools, requires robust API connections. These integrations should be handled securely to protect sensitive learner data while still supporting dynamic data exchange between Docebo and the external applications. To guarantee security, API keys and tokens must be diligently managed and periodically rotated to prevent unauthorized access.

Troubleshooting Common Issues with Custom Domains in Docebo

When tackling issues related to custom domain configurations in Docefo, propagation delays are a common snag. These delays occur when newly made DNS changes take time to spread across the internet. Typical propagation can take anywhere from a few minutes to up to 48 hours. If your custom domain isn't working immediately, it's advisable to wait and check again periodically. To ensure smooth propagation, clear your DNS cache or use tools like DNS checker websites to monitor the update status of your domain across different regions.

Another frequent challenge involves SSL/TLS certificate integration. Secure Socket Layer (SSL) and Transport Layer Security (TLS) certificates are crucial for securing your domain and safeguarding data in transit. Sometimes, the certificate might not deploy correctly, leading to security warnings or accessibility issues. To troubleshoot, verify that your SSL certificate matches your custom domain name exactly, including any subdomains. If discrepancies are found, you might need to reissue or reinstall your certificate. Additionally, ensure that all URLs within your Docebo configuration are updated to use HTTPS to prevent mixed content issues.

Maintaining custom domains also includes checking for conflicts with existing DNS records. Incorrect or duplicate DNS entries can interfere with your domain setup causing redirect errors or downtime. Regularly auditing your DNS records for accuracy can help avoid such conflicts. Use DNS management tools provided by your domain registrar to manage and rectify any erroneous records. Keeping a consistent check on these aspects will aid in avoiding most operational hiccups associated with custom domains in Docebo.


This article explains the process of configuring custom domains in Docebo LMS, providing step-by-step instructions and troubleshooting strategies. The key takeaways include the benefits of using custom domains to enhance brand identity and user experience, the technical setup involving DNS management and SSL certification, and the importance of integrating with third-party services while maintaining security. By following the tips and best practices outlined in the article, businesses can effectively personalize their learning management system and optimize operational efficiency.