Docebo's Feedback and Survey Tools

Evgeniya Ioffe - January 28th 2024 - 6 minutes read

In today's rapidly evolving e-learning landscape, mastering the art of gathering and implementing feedback has become a cornerstone for enhancing learning experiences and outcomes. Enter Docebo's sophisticated feedback and survey tools, a game changer for educators and trainers aiming to harness the power of learner insights. This article delves deep into the intricacies of Docebo’s feedback mechanisms, from crafting compelling surveys that command attention to dissecting data for informed decision-making, and explores the boundless possibilities of integrating advanced features for a comprehensive learning strategy. Whether you're looking to elevate course content, boost engagement, or streamline your LMS processes, join us as we uncover the full potential of Docebo’s feedback and survey tools, providing you with the knowledge to not just collect feedback, but to act on it effectively.

Understanding Docebo’s Feedback and Survey Tools: An Overview

Docebo’s feedback and survey tools are seamlessly integrated into the Learning Management System (LMS), providing an intuitive and efficient way to gauge the effectiveness of training programs. These tools offer various types of surveys, such as pre-course and post-course evaluations, that can be employed to collect valuable insights before the training starts and after it concludes. This flexibility allows trainers to understand the learners' baseline knowledge and measure how much they have gained from the course, thereby closing the feedback loop.

Feedback mechanisms in Docebo are designed with the learner's experience in mind. Surveys, crafted using Docebo’s user-friendly interface, can utilize A/B testing, reminders, and design principles that encourage maximum participation, boasting an impressively high average response rate of 70–80%. This high engagement level ensures that trainers and organizations get a clear picture of the training's impact. Moreover, these tools allow for the collection of qualitative answers, providing nuanced insights into the strengths of the program and areas needing improvement.

A crucial feature of Docebo’s survey tools is the default anonymity of responses, ensuring that feedback is candid and truthful. However, the platform offers flexibility through the option to include self-identifying questions within surveys for cases where follow-up might be necessary. This balance gives organizations the ability to gather honest feedback while also enabling direct outreach to address specific concerns or commendations. Customization options further enhance the functionality of Docebo’s surveys, allowing questions to be tailored to meet the unique objectives of each training session, thereby making these tools an indispensable part of creating effective and impactful learning experiences.

Creating Effective Surveys in Docebo: Best Practices

Creating effective surveys in Docebo hinges on the creation of engaging and insightful questions that capture the true sentiment of respondents. To achieve this, it's important to vary question types, incorporating multiple-choice questions for quantitative data, open-ended questions for qualitative insights, and Likert scales to gauge attitudes and perceptions with more nuance. This diversified approach not only enriches the data collected but also keeps respondents engaged, reducing the risk of survey fatigue. Furthermore, the strategic use of templates based on proven data can guide the design of your survey to ensure it is both appealing and effective in soliciting meaningful feedback.

To encourage higher response rates, leveraging Docebo's built-in functionalities such as A/B testing and timely reminders can significantly improve participation. Crafting surveys with clear, concise, and unbiased questions avoids misconceptions and ensures more reliable data. Surveys should be designed with a logical flow, grouping related questions together to make the process intuitive for users. Adding a personal touch by customizing introductory and concluding messages can also enhance engagement, making respondents feel their feedback is truly valued and not just another statistic.

Avoiding common pitfalls, such as leading questions which can bias responses, and overly long surveys that lead to respondent drop-off, is crucial. It's equally important to be mindful of survey timing, ensuring that feedback requests are sent when respondents are most likely to have the time and inclination to participate. By adhering to these best practices, organizations can significantly enhance the effectiveness of their surveys in Docebo, yielding higher-quality feedback that can drive meaningful improvements in training programs.

Analyzing Survey Results: Making Data-Driven Decisions

Once surveys have been completed in Docebo, the right strategies for pulling, reading, and interpreting the data that these surveys generate become crucial for making data-driven decisions. To access the survey reports, users navigate to the Reports tab within their courses, where they can choose "Training Material Statistics." From there, discovering the survey object and clicking it reveals the aggregate responses, which can be downloaded for deeper analysis. This process underscores the importance of not just collecting data but effectively mining it for insights that are actionable and directly relevant to improving learning outcomes.

Understanding the significance of different data points in the survey results is key to making informed decisions. The data collected offers a granular view of how learners are interacting with the course material, which aspects they find helpful, and areas that may require more attention or improvement. Leveraging Docebo’s Learning Analytics can further deepen this analysis, comparing course metrics to industry averages to ascertain where a particular course stands in comparison to competitors. The analytics also provide insights into learner engagement and satisfaction, making it easier to pinpoint what changes might enhance the learning experience.

Lastly, making data-driven decisions based on learners' feedback involves looking beyond the surface level of data and considering the implications of each piece of feedback on learning paths, content, and overall satisfaction. It requires integrating survey results with broader learning analytics to understand patterns and trends that might inform future course developments or modifications. The goal is to customize learning experiences in a way that not only addresses the immediate feedback from learners but also continuously improves the quality and effectiveness of training programs, thus contributing to enhanced learner performance and satisfaction over time.

Beyond Basic Surveys: Advanced Features and Integration

Docebo's survey tool transcends the realm of basic feedback collection by offering advanced features that permit the automation of report generation and scheduling. This capability ensures that insights are not only gathered but also analyzed and acted upon in a timely manner. By setting up automatic report generation, administrators can receive regular updates on the feedback received, allowing for swift adjustments and improvements to the training content. Furthermore, the tool allows for the customization of reports to include specific data fields, thereby ensuring that the analysis is focused and relevant to the objectives of the learning program. This level of customization and automation significantly enhances the efficiency of the feedback process, making it a powerful tool for ongoing learning optimization.

Integration capabilities of Docebo's survey tools with broader learning analytics take the potential of surveys a step further. By incorporating survey feedback into the overall analytics, organizations can gain a comprehensive understanding of the effectiveness of their training programs. This involves not just assessing learner satisfaction or the acquisition of knowledge but also understanding how these elements contribute to the overall performance metrics. For instance, integrating feedback about a particular course with data on course completion rates and post-training performance can reveal insights into the real impact of the training, thereby facilitating a more holistic approach to learning management.

Moreover, feedback and survey data in Docebo can be extended beyond the confines of the platform through integration with third-party tools and applications. This allows organizations to link learning outcomes with business metrics, such as employee retention rates or performance improvements, demonstrating the tangible value of training programs. For example, by connecting survey data with tools like HubSpot or Zendesk, it's possible to correlate training engagement with customer satisfaction scores or support ticket resolution times. This not only showcases the direct business impact of learning initiatives but also guides future training development by highlighting areas of success and opportunities for improvement, thereby fostering a culture of continuous learning and development.


Docebo's feedback and survey tools are an essential component of an effective learning management system, allowing educators and trainers to gather valuable insights and make data-driven decisions. The tools offer various types of surveys, high engagement rates, customization options, and a balance between anonymity and personalization. Best practices for creating surveys in Docebo include using diversified question types and leveraging built-in functionalities for higher response rates. Analyzing survey results requires understanding the significance of different data points and integrating feedback with broader learning analytics. Docebo's advanced features, such as automation and integration capabilities, enhance the efficiency and effectiveness of the feedback process, allowing for ongoing learning optimization. Key takeaways include the importance of gathering and acting on feedback, creating engaging and insightful surveys, and leveraging data for informed decision-making and continuous improvement in training programs.