Manager User Guide for Docebo

Evgeniya Ioffe - May 12th 2024 - 5 minutes read

Welcome to our comprehensive guide on mastering Docebo, your go-to platform for transforming the way your organization learns and grows. Whether you're a seasoned Learning Management System (LMS) administrator or stepping into the world of online educational management for the first time, this guide promises to navigate you through the nuanced features of Docebo. From streamlining user management and customizing learning paths to leveraging powerful analytics and expanding your reach through external training, we'll show you how to harness Docebo's capabilities to not just meet, but exceed your training and development objectives. This guide is your roadmap to crafting captivating, effective learning experiences that ensure both compliance and cutting-edge training solutions. Ready to elevate your educational strategies with Docebo? Let's dive in.

Mastering User Management in Docebo

Managing user roles and profiles in Docebo requires an understanding of its unique definitions. The platform categorizes its user hierarchy into three levels: User, Poweruser, and Superadmin. However, customization of user roles does not occur at this level, but rather under “User Profiles” found in Profile Management. Here, you can edit roles such as Instructor, Manager, and Author to suit specific administrative or training needs. Despite Docebo's powerful capabilities, these options are not prominently displayed, which may initially confuse new managers.

Adding new users in Docebo is streamlined through the user interface or by uploading a CSV file for bulk creation, which is particularly useful when integrating multiple new members into the system simultaneously. After adding users, the platform prompts whether to enroll the new users in courses immediately, which simplifies the training kick-off process. However, navigating to the CSV import page can be perplexing due to its complex interface, highlighting a need for familiarity with the platform's layout to use it efficiently.

Docebo also allows managers to form structured groups and branches within the organization, facilitating tailored training deployments based on departmental or geographical divisions. This feature is critical for large enterprises looking to implement extensive training programs across various operational segments. Automatic inclusion rules can be set to assign new users to specific branches based on predefined criteria, ensuring consistent training delivery and compliance across the board, thereby reflecting Docebo’s potential to adapt to diverse organizational structures and needs.

Customizing Learning Paths and Content Creation

Docebo allows managers to adeptly tailor learning paths that cater directly to the specific needs of various roles or departments. This functionality enriches the learning process by enabling the creation of structured educational sequences that are not just aligned with organizational goals but also accommodate individual learning paces and preferences. By utilizing the Learning Plans feature, managers can assign customized sets of courses and content, complete with distinct settings and due dates, empowering a more guided and goal-oriented learning experience.

Content creation in Docebo is remarkably flexible, supporting a wide assortment of multimedia and interactive elements. Managers can upload various formats including videos, SCORM, and xAPI packages, as well as create HTML pages that incorporate plain text alongside rich media inputs. This versatility ensures that content is not only engaging but also conducive to varied learning styles. Moreover, the integration of Docebo's AI for content tagging enhances discoverability, making it easier for learners to locate relevant learning materials as the course library grows.

Further augmenting the educational experience, Docebo enables the inclusion of interactive quizzes and embedded web objects within course materials. This aspect not only drives engagement but also reinforces knowledge retention by actively involving learners in their education journey. The ability to embed web objects opens up opportunities for integrating external resources directly into the learning pathway, which can be particularly beneficial for keeping course content current and aligned with the latest industry standards and practices.

Leveraging Docebo’s Reporting and Analytics for Decision Making

Docebo's advanced reporting and analytics provide critical insights that empower managers to make precise and informed decisions about training strategies and resource allocation. With options to create custom reports or utilize one of the nine pre-configured reports, managers can easily assess individual and group performance, understanding which courses are most effective and which may require refinement. Importantly, this functionality allows for a deep dive into the specifics of quiz responses and overall course engagement, highlighting areas where learners may struggle and thus need additional support or alternative learning strategies.

Furthermore, Docebo's analytics extend to evaluating the effectiveness of training material through detailed SCORM and xAPI report capabilities. By reviewing data collected from these standards, managers gain an understanding of how interactive elements within courses contribute to knowledge retention and learner motivation. This layered insight into user interaction and progress is crucial for iterating on course design and structure, potentially leading to higher engagement and better learning outcomes.

The ability to analyze data from API logs also places a powerful tool in the hands of managers, enabling them to track and optimize the technical performance of their training modules. This aspect of Docebo’s analytics ensures that courses not only meet educational objectives but also perform seamlessly from a technical standpoint, providing a reliable and efficient learning environment for all users. Such comprehensive analytics support the ongoing refinement and success of training programs, ensuring they are both effective in content and delivery.

Optimizing External Training with Docebo

Docebo’s extensive white labeling options significantly enhance external training by allowing businesses to create fully customized learning environments that resonate with their brand identity. This is particularly effective for customer and partner training, as it provides a seamless brand experience from training portals to mobile learning apps. By tweaking everything from the login screens to the layout of the learner portal, companies can align the LMS visually and functionally with their external training objectives, thereby improving learner engagement and retention rates.

For those looking to monetize their training content, Docebo's robust eCommerce integration facilitates the sale of courses to external audiences. This platform not only supports transactions but also includes features to manage catalogs and promotions, thereby helping to attract and retain learners. With eCommerce capabilities, organizations can transform their expertise into profitable digital products, reaching global audiences efficiently and scaling their operations through direct sales or reseller networks.

Another powerful aspect of leveraging Docebo for external training is its ability to support multilingual content, which is essential for global reach. Supporting over 40 languages, Docebo ensures that the training content is accessible to a diverse, worldwide audience, thus maximizing the participation and effectiveness of training programs. This multilingual support, combined with the tailored learning experience provided by customization and eCommerce features, empowers organizations to deliver high-quality training to customers and partners globally, with significant potential for revenue generation and brand expansion.


This comprehensive guide provides managers with the knowledge and best practices to effectively utilize the Docebo platform for learning and development. The article covers key topics such as user management, customization of learning paths, leveraging reporting and analytics, and optimizing external training. Key takeaways include the ability to streamline user management, tailor learning experiences, make informed decisions through reporting and analytics, and expand reach through customizable external training options.