Managing User Additional Fields in Docebo

Evgeniya Ioffe - April 24th 2024 - 5 minutes read

In the ever-evolving world of learning management systems, Docebo stands out with its robust feature set designed to enhance both user experience and administrative efficiency. Among these features, User Additional Fields offer a powerful tool for customizing learning paths and managing detailed user data. This article delves into the nuts and bolts of User Additional Fields within Docebo, from setup and configuration to practical applications and tackling associated challenges. Whether you're looking to refine educational experiences or streamline user management, the insights shared here will empower you to leverage these fields to their fullest potential, ensuring your training initiatives are as impactful and tailored as possible.

Understanding User Additional Fields in Docebo

In Docebo, additional user fields play a vital role in refining user management and enhancing the customization of learning paths. These fields allow administrators to capture specific, unique data about users which can be essential for governance and insightful reporting. Attributes such as whether a course is mandatory or optional, notes on user compliance, and employment status (Active, On Leave, Terminated) are examples of data that can be gathered. This ability to collect tailored data ensures that learning experiences can be closely aligned with the needs and status of the users.

The flexibility offered by additional user fields extends to creating dynamic user groups. This grouping mechanism relies heavily on the data collected through these fields. For instance, new hires who have completed their onboarding can automatically see a different homepage compared to those who have passed specific compliance tests. This level of customization not only enhances the user's experience by providing relevant content but also streamlines the administrative process, reducing the need to manually adjust user settings for each different scenario.

Moreover, the data from these additional fields facilitates powerful reporting capabilities. Administrators can cut down on time spent fielding repetitive queries about users and their courses by effectively utilizing the data generated from these fields. It assists in the identification of learning patterns, compliance rates, and even the pinpointing of potential areas for improvement in user engagement and content delivery. This strategic use of data generally transforms the way organizations assess and escalate their educational interventions.

Setting Up Additional Fields

To initiate the process of setting up additional user fields in Docebo, navigate to the admin interface. This can be accessed from the main dashboard by selecting the 'Admin' option, typically found in the top or side menu depending on your configuration. Once in the admin panel, look for the section or tab labeled 'User Management' or similar. Here, you will find options to manage various aspects of user profiles and data fields.

Upon entering the User Management section, you need to locate the 'Manage User Fields' or 'Custom User Fields' option. Clicking on this will open a new interface where you can add and configure custom fields tailored to your organizational needs. To add a new field, select the 'Add Field' button, which prompts you to define several attributes for each field, such as field name, field type (e.g., text, dropdown, checkbox), and whether the field is mandatory or optional.

After configuring the details for a new field, determine the visibility and accessibility settings. Docebo allows you to set who can view and edit these fields, ensuring sensitive information can be restricted as necessary. Field settings might include options like 'Visible to Admin Only', 'Editable by User', or 'Visible during Enrollment'. These settings are crucial as they directly influence how information handles within user profiles across different levels of the organization. Make sure to save changes and test the visibility and functionality of the new fields to ensure they integrate seamlessly into the user management workflows.

Practical Applications of Additional Fields

Additional fields in Docebo provide a robust method for segmenting users, thereby enhancing user-specific training experiences and administrative efficiency. For instance, by leveraging user additional fields, organizations can classify users based on roles, departments, or training needs, allowing for the automated assignment of specific learning paths or content. This capability is critical in large enterprises where employees must undergo training tailored to specific job functions or compliance requirements. As a result, training programs become more relevant and targeted, which can significantly improve learning outcomes and operational conformity.

Furthermore, these fields amplify the platform’s reporting functionalities. By tagging users or courses with custom additional fields, administrators can generate detailed reports that reflect more granular insights into user engagement, course completion rates, and the effectiveness of training materials across different groups or departments. This data is invaluable for decision-makers needing to evaluate the impact of training programs and identify areas for improvement or additional support, ensuring resources are allocated efficiently and strategically within the organization.

In terms of compliance, additional fields are instrumental. They can track whether certain courses are mandatory or optional and keep detailed records of engagement and completion, crucial for audits or regulatory compliance checks. For industries with stringent training regulations, being able to demonstrate that employees have met all required training through clear, accessible reports can mitigate legal risks and ensure regulatory compliance seamlessly. This proactive approach to compliance fosters a culture of accountability and continuous improvement within the organization.

Challenges and Best Practices with Additional Fields

Managing additional fields in a learning management system (LMS) like Docebo poses unique challenges. One of the main hurdles is maintaining data consistency, especially when additional fields are created or adjusted post-deployment. Inconsistencies can arise from various departments inputting data differently or from multiple sources feeding data into the LMS. Moreover, privacy concerns are elevated with the increase in data granularity provided by additional fields. Sensitive information must be handled and protected with care to comply with data protection regulations, such as GDPR. Lastly, there might be poor user engagement if users perceive the data entry process as cumbersome or if they fail to see the value in providing detailed additional information.

To mitigate these challenges, administrators should adhere to best practices. Firstly, establish and enforce a uniform data entry standard across your organization to ensure data consistency. This includes standardized formats for dates, financial figures, and consistent terminology. Privacy challenges can be tackled through role-based access control, ensuring that only authorized personnel can view or manipulate high-risk additional fields. Furthermore, it’s crucial to securely encrypt sensitive information both in transit and at rest to safeguard user privacy.

Finally, to boost user engagement, streamline the data input process with intuitive interfaces and clear instructions. Automating data collection where possible can reduce the burden on individual users. It’s equally important to communicate the uses and benefits of data provided through additional fields. This includes demonstrating how these fields help create a personalized and relevant learning experience, thereby fostering a more engaged and committed user base.


This article explores the power of User Additional Fields in Docebo, a learning management system. These fields allow administrators to gather specific user data, customize learning experiences, and streamline user management. The article provides insights into setting up additional fields, practical applications for leveraging the data collected, and best practices to overcome challenges such as data consistency and privacy concerns. The key takeaways include the ability to tailor learning paths and enhance user engagement, the value of detailed data for reporting and compliance purposes, and the importance of standardized data entry and clear communication with users to optimize the use of additional fields.