Power User Permissions in Docebo Explained

Evgeniya Ioffe - April 17th 2024 - 6 minutes read

Welcome to the labyrinthine world of Docebo, where the distinction between a Basic User and a Power User can mean the difference between mere participation and transformative control in your learning management system. As we unravel the enigmatic capabilities and the strategic importance of Power User permissions, prepare to delve into uncharted territories of course management, user assignment, and the customization of learning journeys. This expedition is not just for the tech-savvy or the faint-hearted; it’s a beacon for those poised to revolutionize the digital learning landscape. Join us as we navigate the nuanced hierarchy of Docebo users, explore the extensive powers at your fingertips, and tackle the challenges with actionable insights to not just survive but thrive in this evolving ecosystem. Are you ready to unlock the full potential of Power Users in your organization? Let’s embark on this journey together.

Understanding the Hierarchy: Basic Users to Power Users

In the Docebo Learning Management System (LMS), the user hierarchy is meticulously designed to align with the operational and learning needs of an organization. At the base of this hierarchy, Basic Users predominantly engage with the platform by attending courses, accessing learning plans, and utilizing training materials. Their permissions are deliberately limited, ensuring their interaction remains focused on learning. This restriction prevents any potential disruptions or unintended alterations to the configuration of the LMS, allowing Basic Users to consume content without influencing the structure or delivery.

Advancing from Basic Users, Power Users stand out as pivotal figures within the LMS framework. They are tasked with more specialized administrative functions, such as managing specific user groups, branches, or courses. Granted a subset of permissions by a Superadmin, Power Users possess autonomy within defined boundaries. This tier of users can navigate the Admin Menu, yet their access and controls are confined to the realms they are assigned to manage. This delineation ensures that while Power Users have the capability to oversee and administer certain segments, they do not hold the comprehensive authority that characterizes the Superadmin level.

The distinction between Basic Users and Power Users underscores a strategic approach to decentralizing administrative tasks without compromising the system’s integrity or the quality of learning. While Basic Users are the primary recipients of knowledge, Power Users facilitate the delivery and management of content, operating within a framework that bridges the operational gap to Superadmins. This tiered setup not only optimizes the distribution of responsibilities but also enables a more focused and efficient managerial process in the upkeep and execution of the platform’s educational objectives.

The Extensive Capabilities of Power Users

Power Users in Docebo hold the reins when it comes to managing and customizing courses, orchestrating a dynamic and responsive learning environment tailored to the requirements of various user groups. They possess the ability to create, edit, and delete course content, a critical function that not only ensures the educational material remains current and relevant but also allows for the incorporation of innovative teaching methods. Furthermore, these users can structure and assign learning paths, enabling a personalized learning experience for each user. This customization capacity facilitates a more engaging learning journey for users, as content can be adapted to meet diverse learning styles and needs.

Beyond course management, Power Users are instrumental in the assignment and organization of users within the LMS. They have the authority to enroll users into specific courses or learning paths, monitor progress, and manage user performance. This oversight extends to the ability to group users based on various criteria, such as department, role, or learning needs, creating a more organized and efficient learning environment. Their capabilities ensure that learners are aligned with the courses most beneficial to their development, a key element in driving user engagement and satisfaction.

The extensive capabilities of Power Users also encompass the management of user permissions and roles within their domain, allowing them to grant or restrict access to specific segments of content and functionalities based on the user's role or performance. This granular control over permissions not only enhances the security and integrity of the LMS content but also ensures that users have access to necessary resources conducive to their learning. By empowering Power Users with these comprehensive functionalities, Docebo effectively decentralizes the LMS administration, significantly enhancing operational efficiency and the overall quality of the learning experience.

Strategic Implementation of Power Users in Learning Management

In the dynamic landscape of e-learning, the strategic implementation of Power Users within a Learning Management System (LMS) like Docebo can dramatically transform both the administrative backend and the learner's journey. By empowering certain individuals with elevated permissions, organizations can leverage their expertise and intimate knowledge of their learner's needs to create a more responsive, agile, and personalized learning environment. This not only enhances the quality of education provided but also promotes an efficient administrative process. Power Users act as the pivotal bridge between high-level administrative goals and the granular needs of the learning community, ensuring that course content, user engagement, and learning pathways are consistently aligned with learner outcomes and organizational objectives.

The decentralization of tasks through Power Users enables a more fluid operation within the LMS. It allows for quicker adjustments to course content, more tailored learner support, and the immediate implementation of feedback loops. This agility is crucial in today’s fast-paced learning environments where the needs of learners and the goals of organizations evolve rapidly. The strategic placement of Power Users throughout the LMS framework ensures that adjustments can be made in real-time, thereby significantly reducing the lag between identifying a learning need and addressing it. Moreover, by distributing the weight of operational tasks, Superadmins are afforded the bandwidth to focus on broader strategic goals, secure in the knowledge that the day-to-day management of the LMS is in capable hands.

The beauty of implementing Power Users strategically is the customization and personalization of the learning experience that becomes possible. Power Users, with their nuanced understanding of individual and group needs, can tailor learning paths and content to serve diverse learning styles and preferences. This level of customization not only elevates the learner’s experience but also fosters a sense of belonging and engagement within the learning platform. It’s this personalized attention to detail that can drive learner satisfaction, enhance knowledge retention, and ultimately, contribute to the success of the educational program. The strategic use of Power Users within Docebo’s framework is therefore not just an operational strategy; it’s a cornerstone for building a more effective, responsive, and personalized learning ecosystem.

Integrating Power Users into an organization's learning strategy in Docebo can present unique challenges, especially in ensuring that these roles are assigned to individuals with the right mix of skills and understanding of the LMS's capabilities. One potential hurdle is the risk of creating silos where Power Users operate independently without sufficient oversight, potentially leading to inconsistencies in the learning experience or content delivery. Additionally, there could be a scenario where Power Users, despite having elevated permissions, may not have the full breadth of knowledge required to utilize the system to its fullest extent, thereby limiting the effectiveness of the LMS.

To navigate these challenges, it's crucial to implement a comprehensive training program for Power Users, focused not only on the technical aspects of Docebo but also on the strategic objectives of the organization's learning and development initiatives. This training should be seen as an ongoing process, where Power Users receive updates and refresher modules to keep up with the latest LMS features and best practices. Coupled with this, a mentoring or shadowing system can be beneficial, where new Power Users work closely with more experienced administrators or Superadmins to gain hands-on experience.

Moreover, regular audits and performance reviews can serve as another best practice, ensuring that Power Users are meeting the organization’s standards and goals. These reviews can also offer insights into potential areas for improvement or additional training needs. It is equally important to foster a culture of feedback among Power Users, encouraging them to share insights and suggestions on how to enhance the system's effectiveness. By addressing these challenges with proactive training, supervision, and continuous improvement, organizations can maximize the potential of Power Users in Docebo, ensuring their deployment significantly contributes to achieving broader educational and operational objectives.


In this article, we explore the power user permissions in Docebo, a learning management system (LMS), and how they can transform the administrative backend and the learner's journey. Power users have extensive capabilities such as managing and customizing courses, organizing users, and granting permissions. By strategically implementing power users, organizations can create a more responsive and personalized learning environment, enhancing learner engagement and satisfaction. However, challenges such as creating silos and ensuring the right mix of skills and understanding exist, which can be addressed through comprehensive training, mentoring, and regular audits. The key takeaway is that power users play a pivotal role in bridging administrative goals and learner needs, and their proper deployment can significantly contribute to achieving educational and operational objectives.