SCORM Debugging Options in Docebo

Evgeniya Ioffe - May 15th 2024 - 5 minutes read

In this comprehensive guide, we delve into the nuanced world of SCORM debugging within the Docebo Learning Management System. From uncovering the intricate ways SCORM versions interact with Docebo, through identifying common setbacks that disrupt course performance, to implementing targeted solutions using Docebo’s native tools and external resources, this article offers a roadmap to mastering SCORM implementation and maintenance. Whether you're grappling with course completion issues or seeking to optimize your e-learning offerings, our exploration includes preventative strategies and best practices that will enhance your digital learning environment, ensuring a seamless and efficient experience for all users.

Understanding SCORM and Its Relevance in Docebo

The Shareable Content Object Reference Model (SCORM) serves as the standard framework for eLearning content interoperability. SCORM compliance guarantees that eLearning materials can function across various LMS platforms without issue. Docebo, being SCORM-compliant, effectively supports learning materials developed under this framework, facilitating seamless integration and operational consistency of SCORM packages. This standardization is crucial for organizations that require reliable deployment of educational content across different systems, ensuring that learner progress and data are accurately tracked and reported within the Docebo environment.

SCORM comes in several versions, notably SCORM 1.2 and SCORM 2004, each offering different capabilities and complexities. While Docebo supports both versions, the interaction with these versions can be distinct, leading to specific challenges in content execution and tracking within the LMS. For instance, SCORM 2004 supports sequenced learning activities and more detailed status and progress reports, features that are less robust in SCORM 1.2. Therefore, when selecting SCORM content for use in Docebo, understanding the particular attributes of these versions helps in optimizing the functionality and learner experience within the platform.

This understanding is particularly relevant when issues arise that necessitate debugging of SCORM packages in Docebo. Although the platform efficiently handles SCORM content, discrepancies in course behavior or data tracking can occur due to the complexities inherent in the SCORM versions used. Recognizing how SCORM's technical specifications align with Docebo's capabilities allows for more effective troubleshooting and maintenance, ensuring that the learning experience remains smooth and the educational goals of the organization are achieved.

Common SCORM-Related Issues in Docebo

Courses getting stuck in 'in progress' status or failing to record completions accurately are common SCORM-related issues experienced by users of Docebo. These problems often arise due to discrepancies in the SCORM package settings and the Docebo LMS requirements. For instance, if a course is set to mark as complete based on reaching a percentage completion or passing a quiz, but the SCORM package isn't correctly reporting these metrics back to Docebo, learners may find themselves perpetually "in progress." Additionally, if the course does not include an explicit "exit course" trigger or end object marker, the LMS might not recognize that the learner has completed the course.

Another scenario that could be contributing to these issues is the handling of course resumes. Learners who exit a course part-way and later attempt to resume can be set back to the beginning instead of where they left off. This problem can occur if the SCORM package isn't correctly configured to communicate with Docebo's bookmarking capabilities, or if the LMS session times out unexpectedly. Such situations lead not only to frustration amongst learners but also to skewed data in the LMS, affecting reports on course progress and completions.

Moreover, varied learner interactions with the content can introduce inconsistencies in how course completions are logged. Rapid progression through a course, for example, may not allow sufficient time for the SCORM engine within Docebo to track and save the learner's progress adequately. Similarly, opening multiple courses simultaneously or excessive navigation could interfere with how session data is recorded, occasionally leading to lost or incomplete tracking data. Such issues complicate the troubleshooting process, as they may not consistently replicate and depend heavily on individual user behaviors and technical settings.

Debugging SCORM in Docebo: Techniques and Tools

To effectively debug SCORM content within Docebo, one must leverage both the platform’s built-in debug options and external tools like SCORM Cloud. Start by enabling the debug mode in your Docebo LMS. This is done by adjusting the SCORM course settings to include debug logging. Once enabled, launching the course will display a debug log window, capturing all SCORM API interactions as the course progresses. This log is crucial for identifying the points at which errors occur or data fails to transmit as expected.

For a more granular analysis, integrating SCORM Cloud can be immensely helpful. Upload your SCORM package to this external platform to simulate how it runs in an LMS environment. SCORM Cloud offers detailed logs of each interaction, noting down every SCORM API call your module makes. This external testing not only reaffirms issues identified in Docebo’s debug logs but may also uncover additional insights due to its robust diagnostic tools. Observing how SCORM elements interact in this controlled environment aids in pinpointing specific issues.

When errors are identified, the next step involves interpreting the debug logs to resolve them. Key lines to watch include error notifications beside SCORM API calls such as LMSInitialize or LMSSetValue. Decoding these errors often involves cross-referencing the expected behavior of these calls with the actual outputs logged. This process can reveal misconfigurations in SCORM data handling or incompatibilities with the Docebo environment, guiding targeted adjustments to course settings or the SCORM package itself to ensure seamless functionality.

Best Practices for Preventing SCORM Issues in Docebo

To prevent SCORM-related issues in Docebo, initially focus on creating well-structured and compliant SCORM packages. Ensure that the SCORM version used, whether 1.2 or 2004, is supported by Docebo and fully compatible. Essential to this process is naming files correctly, optimizing media for web delivery, and adhering to best practices in interactivity scripting to avoid common errors like misreported scores or incomplete status.

Before deploying a SCORM package in Docebo, rigorous pre-deployment testing is critical. Utilize tools like the SCORM Cloud to validate the functionality and reporting of the package outside the Docebo environment. This can pinpoint issues relating to the SCORM engine itself rather than the LMS platform. Consistent testing across different systems also helps ensure that the content behaves consistently, enhancing the learner's experience upon rollout.

Once the SCORM package is integrated into Docebo, continuous monitoring and periodic review are advised. Regularly checking the learners' interaction data can help in identifying trends that indicate problems, such as certain parts of a course consistently not registering completion. Adjustments and updates should be carried out based on feedback and analytical data to maintain course effectiveness and reliability. This ongoing cycle helps in proactively managing and minimizing SCORM issues, leading to a more stable and efficient educational experience in Docebo.


This comprehensive guide explores SCORM debugging options within the Docebo Learning Management System. It covers the relevance of SCORM in Docebo, common SCORM-related issues, techniques and tools for debugging, and best practices for preventing SCORM issues in Docebo. Key takeaways include the importance of understanding SCORM versions in optimizing functionality and the learner experience, the use of built-in debug options and external tools like SCORM Cloud for effective debugging, and the significance of creating well-structured and compliant SCORM packages and conducting rigorous pre-deployment testing to prevent issues. Regular monitoring and periodic updates are also recommended for proactive management of SCORM issues.