Setting Up Stripe for Docebo

Evgeniya Ioffe - May 13th 2024 - 4 minutes read

As the digital learning landscape evolves, integrating robust payment systems like Stripe with your Docebo LMS can significantly enhance your e-commerce capabilities and streamline your revenue flow. This article delves into the nuances of connecting Stripe with Docebo, from the initial setup to advanced configurations that unlock powerful features such as subscription management and automated billing. Whether you're looking to resolve common integration challenges or optimize your e-learning platform for peak financial performance, our comprehensive guide provides the insights you need to harness the full potential of this dynamic duo. Read on to transform how you monetize your educational content.

Integration Basics: Connecting Stripe with Docebo

To initiate the integration of Stripe with Docebo's Learning Management System, the first step involves preparing the essential credentials. Users must log into their Docebo platform, navigate to the Admin Menu, locate the API and SSO section, and manage it. Here, enabling SSO with third-party software through a secured token is crucial. An SSO secret for the token hash would then need to be uniquely created and saved, setting the stage for a secure integration process.

Following the preparation of the necessary SSO settings in Docebo, the next step requires attention within the Stripe account. Users should generate and securely store the appropriate API keys, specifically the 'Publishable Key' and the 'Secret Key' from their Stripe dashboard. These keys are essential as they authenticate and facilitate the communication between Stripe's payment gateway and the Docebo LMS, ensuring that transaction data is securely exchanged and handled.

Once the API keys are generated, the final step is to configure these keys within Docebo. This process integrates the secure flow of payments and user information between Docebo and Stripe, thus allowing for the selling of courses or services directly via the LMS. Ensuring that these configurations are correct is paramount to enabling a seamless e-commerce solution that supports the sale of educational courses or training via Docebo, powered by Stripe’s robust payment processing capabilities.

Configuring Stripe Payments in Docebo

To configure Stripe payments within Docebo, navigate to the E-Commerce settings under the Admin Menu. Here, you can add Stripe as your payment gateway by selecting it from the available options. It’s necessary to ensure that the currency settings in Docebo match those set in your Stripe account to avoid any discrepancies during transactions. The platform allows the setup of multiple currencies, which is especially beneficial for businesses operating internationally, ensuring that learners can pay in their local currency.

Further configuration involves specifying which payment methods you will accept via Stripe, such as credit cards, and whether other methods like Google Pay or Apple Pay should be enabled. These settings are crucial for providing flexibility and convenience to your users, enhancing their purchasing experience. Each payment method can also be configured with specific rules or limits, like minimum payment amounts, which can be instrumental in managing large transactions or corporate training purchases.

The authentication flow for users during the checkout process also needs consideration. Docebo supports integration with CRM systems like Salesforce, where user credentials and transaction details can be synchronized for a seamless user experience. This integration not only aids in maintaining the accuracy of financial records but also enhances user engagement by offering a smooth transition from course selection to payment without needing to re-enter authentication details on separate platforms.

Troubleshooting Common Integration Issues

When encountering issues during the integration of Stripe with Docebo, a frequent challenge is the appearance of error messages related to failed transactions or payment processing errors. These typically arise due to incorrect API keys, misconfigured currency settings, or mismatches in payment methods supported by both Docebo and Stripe. To resolve such issues, double-check that the API keys used are correct and active, ensure that currency configurations align with those set in Stripe, and verify that the payment methods set up in Docebo are also supported by Stripe.

Another common problem involves customer data synchronization between Docebo and Stripe, which can lead to issues such as incomplete user registrations or errors in enrollment processes. This can often be mitigated by ensuring that webhooks between Stripe and Docebo are correctly configured and operational. Checking the webhook logs via the Stripe dashboard can provide insights into any data transmission issues or errors that need to be addressed.

Should these steps not resolve the integration issues, utilizing Docebo’s support resources is recommended. Engage with their technical support through channels such as Email/Help Desk, Chat, or by phone. For complex or recurring problems, consulting the detailed documentation available in Docebo's knowledge base or FAQs may provide the necessary guidance to troubleshoot and fix the integration challenges effectively.

Leveraging Stripe in Docebo for Enhanced E-commerce Capabilities

Integrating Stripe with Docebo enhances the platform’s e-commerce capabilities, enabling sophisticated financial operations such as subscription management and automated billing. This integration simplifies the account setup and recurring payment processes, which are essential for businesses offering continuing education or subscription-based access to e-learning courses. Stripe’s robust infrastructure allows for automatic handling of recurring fees, reducing administrative overhead and minimizing errors associated with manual billing.

Another strong aspect of utilizing Stripe within Docebo is the access to detailed financial reporting. These insights are pivotal for strategic decision-making, offering real-time data on transactions, revenues, and user engagement. Such detailed analytics help course providers identify popular courses, understand revenue streams, and refine marketing strategies based on actual user spending behavior.

Strategically, leveraging Stripe in Docebo maximizes the monetization potential of e-learning initiatives. It allows providers to implement dynamic pricing models easily, including discounts, coupons, and bundle offers, which can be attractive to both new learners and existing customers. This ultimately enhances user retention rates and increases overall lifecycle value per customer, serving as a critical lever for revenue generation and business growth in competitive e-learning marketplaces.


Integrating Stripe with Docebo LMS can enhance e-commerce capabilities and streamline revenue flow. The article provides a comprehensive guide on connecting Stripe with Docebo, including setting up the necessary credentials, configuring payments, troubleshooting common issues, and leveraging Stripe's features like subscription management and automated billing. Key takeaways include the importance of secure integration, matching currency settings, offering flexible payment methods, synchronizing user data, and utilizing Stripe's detailed reporting for strategic decision-making and dynamic pricing models to maximize revenue generation.