Setting Your Docebo Platform's Time Zone

Evgeniya Ioffe - April 10th 2024 - 6 minutes read

In the digitally connected world of learning management systems (LMS), setting the correct time zone on your Docebo platform is more than just a matter of convenience—it's a cornerstone for ensuring the smooth and effective delivery of learning content across global teams. From scheduling courses and deadlines to ensuring timely notifications and accurate reporting, the impact of this seemingly small setting is profound. In this article, we delve into the nuances of optimizing your Docebo platform's time zone settings, guiding you through the process with a detailed walkthrough, addressing potential challenges along the way, and culminating in expert recommendations for managing settings across diverse and distributed teams. Prepare to unlock the full potential of your Docebo LMS by mastering time zone settings, enhancing not only the administration and delivery of courses but also elevating the learning experience for users worldwide.

Section 1: The Significance of Accurate Time Zone Settings in Docebo

Ensuring the correct time zone setting in Docebo is fundamental to the smooth operation of learning activities within the platform, impacting various critical facets such as course scheduling, notification delivery, and deadline management. When learners are dispersed across different geographical locations, the accuracy of time zone settings guarantees that everyone receives timely information and can access live sessions or meet assignment deadlines appropriately. This aspect is particularly crucial in avoiding confusion and ensuring that all participants are synchronized, fostering a cohesive learning environment despite the physical distances.

Moreover, time zone accuracy plays a significant role in the administration and reporting aspects of Docebo's functionality. Accurate time settings are essential for generating reliable reports that reflect the true performance and engagement levels of users according to their local times. This feature is invaluable for administrators who oversee training effectiveness and need to report on participation or compliance accurately. Without correct time zone settings, reports could misrepresent user activity, leading to misleading insights and potentially flawed decision-making processes regarding the learning content, schedules, and overall strategy.

Lastly, the proper configuration of time zones enhances the user experience by personalizing the interaction with the platform according to the individual's local time. This level of personalization is critical for pushing notifications and reminders, making the learning process more engaging and less disruptive to the learner's daily routine. It demonstrates the platform's ability to cater to a global audience, recognizing the diversity of its user base and the importance of delivering a seamless and localized user experience. Such thoughtful considerations are what distinguish Docebo in the competitive LMS market, enabling it to support effective, time-sensitive communication and activity scheduling on a global scale.

Section 2: Step-by-Step Guide to Configuring Your Time Zone in Docebo

Navigating the Docebo platform to configure the correct time zone begins with logging into your admin account. From there, you'll want to direct your attention to the Admin Menu, identifiable by the gear icon prominently displayed. Within this menu, proceed to Settings and then Advanced Settings where you'll find the Email Preferences Setting option. This pathway is critical as it hosts the settings for various configurations, including the time zone settings. It is crucial at this stage to ensure you have identified the correct time zone applicable to your organization or individual users. The platform provides a comprehensive list, but selecting the incorrect time zone is a common pitfall. This mistake can lead to scheduling confusions and misalignments in deadlines for courses and assessments.

To avoid such pitfalls, double-check the selection before saving your changes. If your organization spans multiple time zones, consider the primary time zone in which the majority of your learners or the core business operations are located. This approach provides a unified scheduling system, minimizing discrepancies. However, individual user settings can be adjusted to cater to their specific time zones, ensuring personalized and relevant scheduling. After making the selection, click save to ensure that all future activities, notifications, and deadlines reflect this designated time zone.

A smooth and error-free experience in setting the time zone on Docebo not only enhances administrative efficiency but also improves the learning experience for all users. Ensuring clarity in course schedules and deadlines according to the correct local time prevents misunderstandings and fosters a more cohesive learning environment. It's important to revisit this setting periodically, especially if there are significant shifts in the organization's operational zones or daylight saving adjustments, to maintain alignment with the actual time zones where your learners are based. Taking these steps guarantees that everyone, regardless of their geographic location, receives the most accurate and timely information, contributing to the overall success of the training programs deployed on the Docebo platform.

Section 3: Addressing Potential Challenges and Solutions

Adjusting the Docebo platform's time zone settings can sometimes lead to unexpected challenges, particularly when it comes to discrepancies in course schedules and reporting timelines. For instance, courses may appear to be scheduled at incorrect times for users in different time zones, or reports might show activity logs that seem misaligned with actual event times. These issues are often the result of the primary time zone setting in Docebo not synchronizing with the time settings of integrated tools such as Google Workspace, Zoom, Salesforce, and Shopify. It's crucial to double-check that all integrated platforms are set to the same time zone to ensure consistency across your digital learning environment.

Another challenge arises with the implementation of daylight saving time changes, which can further disrupt the alignment of schedules and timelines if not properly accounted for. To address this, administrators should proactively adjust the Docebo platform's time settings to reflect daylight saving time changes as they occur. This preventive measure ensures that all users experience a seamless transition through time changes without any impact on their access to courses or misinterpretation of timelines in reports. Setting reminders to review and adjust time settings in advance of daylight saving shifts can help maintain an accurate and consistent learning schedule.

Moreover, discrepancies in time zone settings and daylight saving adjustments can lead to confusion and frustration among users, potentially affecting their engagement and learning outcomes. As a solution, providing clear communication to all platform users about any changes in time settings, as well as offering guidance on how to manually adjust personal settings if necessary, can enhance user experience. Encouraging users to report any anomalies they encounter due to time zone issues can also help administrators identify and rectify problems promptly. Ultimately, maintaining a consistent and accurate time zone setting across all components of the Docebo platform and its integrated tools is essential for the smooth operation of any global learning program.

Section 4: Best Practices for Managing Time Zone Settings Across Global Teams

For organizations operating on a global scale, the management and synchronization of time zone settings in a Learning Management System (LMS) like Docebo are critical for ensuring seamless learning experiences across geographically distributed teams. One effective strategy is to establish a universal time zone for all global corporate learning activities, while enabling individual learners to adjust their time zone settings for localized access. This approach ensures that scheduled learning sessions, notifications, and deadlines are uniformly managed at the corporate level, mitigating the risk of confusion among global learners while simultaneously offering them the flexibility to adapt learning schedules to their local time zones.

Leveraging Docebo's features to support time zone management requires a keen understanding of your workforce distribution and their learning needs. For instance, if a significant portion of your learners is concentrated in specific geographical areas, planning learning sessions around these regions' peak learning times can increase engagement and participation rates. Furthermore, Docebo's analytics can be used to monitor engagement across different time zones, allowing learning administrators to adjust session timings based on data-driven insights. This level of customization not only respects the learners' time but also optimizes learning outcomes by aligning with their daily workflows.

Lastly, clear and proactive communication regarding time zone settings is essential in avoiding discrepancies that could affect learners' schedules. Regular updates and reminders about learning sessions, taking into account daylight saving changes and other time zone adjustments, can prevent any disruptions in learning continuity. Encouraging feedback from the global workforce about their learning experiences in relation to time zone settings can also provide valuable insights for continuous improvement. Following these best practices, organizations can harness the full potential of Docebo's global capabilities, delivering effective and engaging learning experiences to a diverse international audience.


This article explores the importance of setting the correct time zone in Docebo, a learning management system (LMS), and provides a step-by-step guide to configuring the time zone. Accurate time zone settings are crucial for course scheduling, notification delivery, and deadline management across global teams. The article also addresses potential challenges and solutions, such as discrepancies with integrated tools and daylight saving time changes. Best practices for managing time zone settings across diverse teams are also discussed, which include establishing a universal time zone while allowing individual learners to customize their settings. The key takeaways include the significance of accurate time zone settings for smooth operation and personalized user experiences, the steps to configure time zones in Docebo, and the importance of clear communication and proactive management for seamless learning experiences.