Zoom Integration with Docebo VILT

Evgeniya Ioffe - June 9th 2024 - 5 minutes read

In today's rapidly evolving corporate landscape, the integration of Zoom with Docebo's Virtual Instructor-Led Training (VILT) is transforming how professional training is delivered. Bridging two powerhouse platforms, this synergistic combination offers a compelling solution to the challenges of remote learning and workforce development. In this article, we delve deep into the mechanics of coupling Docebeo's robust Learning Management System (LMS) with Zoom, unpacking the journey from technical setup to tactical execution. We will explore the tangible benefits and foreseeable challenges, providing you with actionable insights and case studies that demonstrate innovative applications of this integration. Join us as we navigate the strategic paths that can lead to enhanced learning experiences, greater engagement, and measurable returns in your training initiatives.

Defining Virtual Instructor-Led Training (VILT) with Doceo and Zoom

Virtual Instructor-Led Training (VILT) leverages the real-time, interactive capabilities of platforms like Zoom to deliver engaging and effective training sessions remotely. Docebo's Learning Management System (LMS) supports VILT by providing a structured and comprehensive framework to design, manage, and measure the educational outcomes of these sessions. With its robust course management features, Docebo enables administrators and educators to create seamless learning experiences that integrate live training components conducted via Zoom. This combination facilitates a dynamic learning environment where participants can interact with instructors as if in a traditional classroom setting.

Zoom is particularly well-suited for VILT due to its user-friendly interface and reliable video conferencing technology. It allows for high-quality audio and video communication, essential for maintaining the engagement of participants in a virtual setting. Features such as screen sharing, breakout rooms, and real-time polling enrich the interactive learning experience, making Zoom a preferred choice among VILT facilitators. When integrated with Docebo, Zoom transforms the LMS into a more powerful virtual classroom tool, where all aspects of the training session, including participant attendance and engagement, can be tracked and analyzed.

The collaboration between Docebo and Zoom in delivering VILT highlights the effectiveness of combining specialized tools to enhance training outcomes. Docebo not only hosts and organizes the course content and schedules but also seamlessly connects with Zoom to facilitate the live, interactive component of training. This synergy allows organizations to conduct extensive training programs remotely while maintaining the personal touch and immediacy of traditional classroom learning. Through this integrated approach, businesses can ensure that their employees receive high-quality training that is both accessible and impactful, regardless of their physical location.

Technical Integration of Zoom in Docebo: Step-by-step Process

To initiate the integration of Zoom with Docebo, start by ensuring that your organization has an active Zoom account with admin privileges, and that your Docebo platform is set up with the administrator account having the necessary permissions to enable integrations. First, navigate to the "Apps & Features" section within your Docebo admin panel. Search for the Zoom app in the Docebo marketplace and install it. This step is crucial as it bridges the functionalities of both tools.

Once the Zoom app is successfully installed, configure it by entering the API key and secret from your Zoom account. These credentials are important for authentication and can be retrieved from your Zoom App Marketplace under the 'Develop' section by creating a JWT API credentials set. Enter these details into the corresponding fields in Docebo to link both systems securely. It’s vital to check the correct permissions are enabled on Zoom to ensure seamless communication between the two platforms.

The final step involves setting up the Virtual Trainer profile in Docebo to utilize Zoom as the default tool for all VILT sessions. Navigate to the 'Manage, Courses & Training' section, and select 'Virtual Trainer.' From here, choose Zoom as your preferred tool, and verify your setup by scheduling a test session. This action confirms that the integration is active and operational, allowing trainers to conduct live sessions directly through Docebo using Zoom's robust video conferencing capabilities.

Advantages and Challenges of Using Zoom with Docebo for VILT

Zoom integration with Docebo offers distinct advantages for organizations implementing Virtual Instructor-Led Training (VILT). Firstly, the ease of engagement is significantly enhanced as instructors can leverage Zoom's interactive features like breakout rooms, polling, and real-time reactions to foster an interactive learning environment. Additionally, Docebo's robust tracking and analytics capabilities seamlessly integrate with Zoom, allowing trainers to monitor attendance, participation rates, and learner’s progress for more effective training assessments. The scalability of this solution means that organizations can easily increase session sizes or add more sessions without substantial incremental costs, catering effectively to both small groups and larger cohorts.

However, the integration is not without its challenges. Technical hiccups such as software incompatibilities or streaming issues can disrupt learning sessions, which not only affects the training delivery but can also diminish the user experience and retention of information. Moreover, the effectiveness of the Zoom and Docebo integration heavily relies on participants having stable internet connections. In scenarios where learners access the platform from regions with poor connectivity, the experience can be less than satisfactory, affecting the overall learning outcomes.

Additionally, there is a learning curve associated with mastering the tools for both trainers and learners. Organizations must be prepared to invest in training users to navigate through Zoom and Docebo effectively. While these platforms individually are user-friendly, utilizing their combined functionalities optimally often requires tailored user training sessions, which can involve additional time and resources. This necessity for extra training should be factored into the decision-making process when opting for this integrated VILT solution.

Best Practices and Innovative Use Cases

For optimal use of Zoom integrated with Docebe, one standout practice followed by successful businesses is the utilization of Zoom's breakout rooms during larger training sessions. This feature allows trainers to split participants into smaller groups for focused discussions or tasks, closely mimicking in-person workshop environments. This effectively facilitates deeper engagement and helps reinforce learning through peer interactions, which has been shown to enhance retention and understanding of complex topics.

Another innovative application is utilizing the robust analytics and reporting tools provided by Docebo in conjunction with attendee feedback and engagement data from Zoom. By analyzing this combined data, organizations can fine-tune their courses for better results, identify areas where employees might struggle, and provide targeted interventions. This strategic application not only boosts the overall efficiency of training programs but also personalizes the learning experience, leading to higher satisfaction and improved performance outcomes.

Lastly, some companies have begun leveraging these integrated tools to conduct skills-based assessments during live sessions, by creating custom quizzes and polls via Zoom. This real-time assessment allows for immediate feedback and helps in maintaining a compelling learning environment. The immediate data gathered is used to adapt the ongoing session to better meet the learner's needs, ensuring that each training session is as effective and efficient as possible. This practice not only keeps learners engaged but also validates the impact of the training session instantly.


The integration of Zoom with Docebo's Virtual Instructor-Led Training (VILT) is revolutionizing professional training by providing a powerful solution for remote learning. By combining the robust capabilities of Docebo's LMS with Zoom's user-friendly interface and interactive features, organizations can create seamless and engaging virtual training experiences. While there are advantages such as enhanced engagement and tracking of participant attendance and progress, challenges such as technical issues and the need for user training must be considered. Best practices include utilizing breakout rooms, analyzing data for course improvement, and conducting real-time assessments. Overall, this integration offers the potential for enhanced learning experiences and measurable results in training initiatives.